Privacy Policy

Overview

This Privacy Policy outlines how we collect, use, and disclose your personal information when you utilize our services. It also explains your privacy rights and the legal protections afforded to you. We are committed to safeguarding the personal information of our users and their contacts.

By using our services, you consent to the collection, use, sharing, and processing of your personal information as described in this policy. We use your personal data to enhance and deliver our services effectively.

Personal Information Collected

Personal information you provide

We only collect data with your explicit consent and only gather necessary information. We do not require personal information unless it is essential for the core functionality of the app or required by law.

• Phone number: Used to enable caller identification and manage your account.
• Email address: Used for account login purposes.
• Contact list: Used for auto-complete, caller ID, and contact management. This data is stored only on your device and is not shared or uploaded to any server or third party.

Information collected automatically

• Unique device identifiers used to optimize app performance.
• Operating system, device model, screen resolution, and language settings.
• Usage data such as launches, frequency, duration, and performance metrics.
• Notification and alarm preferences used to customize your experience.
• Wi-Fi and network data used to improve app functionality and performance.
• Crash logs and device information used to identify and fix issues.
• Call block list data stored and managed on your device.
• Cookies used to improve user experience and understand engagement.

Data obtained from third parties

Information may also be sourced from third parties and public databases to augment app functionality under strict privacy compliance. This policy ensures that data collection is transparent, consent-based, and compliant with applicable laws. We do not sell or share your information with third parties for advertising or marketing purposes.

Your Consent and Use of Personal Information

By registering or creating a profile on our platform, you explicitly agree to our processing of your personal data as detailed in this Privacy Policy.

• Service delivery: Provide and maintain the quality of our services.
• Personalization: Tailor content and advertisements to better match your interests and improve your service experience.
• Account management: Support service usage and access to registered-user functionality.
• Communication: Send updates, security alerts, and promotional messages through email or other forms of communication.

We may analyze anonymized or aggregated data to improve our services, ensure legal compliance, and help prevent fraud and illegal activities. Data collected for one purpose will not be reused for another without additional consent unless permitted by law.

Third-party analytics may be used to understand service usage patterns and improve service delivery. Cookies may be used to understand user interactions and store service preferences. You can manage these settings to adjust your privacy preferences.

Sharing and Disclosure of Personal Information

We do not share your data with other companies, organizations, and individuals unless one of the following circumstances applies.

• With your consent: We do not share your personal information with third parties without your explicit consent.
• Legal compliance: We may disclose personal information to comply with legal requirements, valid legal process, or to protect rights, property, safety, users, us, or the public.
• Service providers: We may share the minimum personal information necessary with service providers that help us provide, improve, promote, and protect our services.
• Business partners: Limited data may be shared with business partners only with explicit consent and under confidentiality agreements.
• Business transfers: Personal information may be transferred as part of business negotiations, mergers, acquisitions, or sale of company assets.
• Public interactions: Information disclosed in public service areas may be visible to others.

App-Specific Permissions

The main permissions used by CallPeek are described below.

• Camera usage: Used to let you upload a profile picture directly within the app.
• Tracking usage: An identifier may be used to personalize content and ads according to your preferences.
• Contacts usage: Access to contacts helps improve search results, auto-complete contact names, and caller identification.

These permissions are used in accordance with App Store regulations to support a secure, efficient, and user-respecting experience.

Information Security and Transfers

Your personal information may be processed outside your country of residence by our staff, affiliates, or third-party service providers. We take appropriate measures to keep personal information protected according to our service security standards.

We use contractual arrangements and security measures such as encryption, secure transfer protocols, firewalls, and access controls to protect your data. While we work to secure your information, data transmission over the internet cannot be guaranteed to be completely secure.

You may request access to, correction of, or deletion of your personal information. If your personal data changes or you no longer wish to use the service, you may correct, update, or remove the information by making a direct request to us.

Accessing and Updating Personal Information

You have the right to access, review, and manage your personal data stored by us. Under applicable laws, you can request information about the data we hold on you, as well as request updates, corrections, or deletion of inaccuracies.

• Update and correct personal details through account settings.
• Adjust privacy controls, advertising preferences, and communication preferences.
• Request support if information cannot be accessed through standard tools.

In some circumstances, as permitted or required by law, your ability to access or control personal data may be limited. We review and report on the requests we receive to support transparency and accountability in our data handling practices.

Minors

We comply with legal requirements not to collect personal information from children under the age of 13 without verifiable parental consent. If we learn that such information has been collected without consent, we will take steps to delete it promptly.

Parents or guardians have the right to review, manage, and delete their child's information. They may revoke consent and request deletion of their child's information at any time. For issues regarding the protection of minors' data, please contact us immediately.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or service offerings. When updates are made, we will notify you by email, display a prominent notice on our service, and update the "Last updated" date at the top of the policy.

For significant changes, we may also send a push notification through the service. Continued use of the service after updates signifies your agreement to the revised policy.